The information we collect depends upon how you interact with our websites, booking platforms, customer support services, and other digital channels.
We may collect information directly from you, automatically through your use of our services, from airlines and suppliers involved in your booking, from payment providers, and from other lawful sources.
Information You Provide Directly
When you search for flights, make a booking, request customer support, submit inquiries, participate in surveys, subscribe to communications, or otherwise interact with FlightsMojo, we may collect information including:
- Full name;
- Date of birth;
- Gender where required for booking purposes;
- Nationality;
- Passport details;
- Government-issued identification details where required;
- Email address;
- Telephone number;
- Billing address;
- Travel preferences;
- Frequent flyer information;
- Emergency contact details;
- Special assistance requests;
- Information provided during customer support interactions.
Certain airlines, airports, immigration authorities, and government agencies require passenger information before travel. FlightsMojo may collect and transmit such information where necessary to facilitate travel arrangements and comply with applicable requirements.
Booking Information
When you make a reservation through FlightsMojo, we may collect information relating to:
- Flight itineraries;
- Departure and destination locations;
- Travel dates;
- Passenger details;
- Booking references;
- Airline information;
- Reservation history;
- Cancellation requests;
- Refund requests;
- Customer service interactions.
This information is necessary to manage reservations and provide post-booking support services.
Payment Information
When a booking is made, payment information may be collected and processed through secure third-party payment providers.
Depending upon the payment method used, information processed may include:
- Cardholder name;
- Payment card details;
- Billing information;
- Transaction references;
- Payment authorization information;
- Fraud screening information.
FlightsMojo generally does not store complete payment card information and relies upon regulated payment providers to process transactions securely.
Communications Information
When you communicate with FlightsMojo through email, telephone, chat systems, messaging platforms, social media, or other communication channels, we may retain records of those interactions.
This may include:
- Customer support inquiries;
- Complaint correspondence;
- Booking assistance requests;
- Feedback submissions;
- Survey responses;
- Chat transcripts;
- Telephone recordings where permitted by law;
- Email communications.
These records help us provide customer support, improve services, resolve disputes, and comply with legal obligations.
